Jeff McDaniel is a seasoned professional in technical account management with extensive experience in the technology sector. Currently serving as Principal Technical Account Manager at Genesys since December 2016, Jeff has advanced through various roles including Senior Technical Account Manager and Technical Account Manager. Prior experience includes a tenure at Interactive Intelligence from January 2011 to December 2016, where roles encompassed Service Delivery Manager, Technical Account Manager, Senior Systems Engineer, and Systems Engineer. In these positions, responsibilities included serving as the voice of the customer, managing support incidents, and facilitating communication between various departments to ensure customer success. Jeff holds a Bachelor of Science degree in Computer Technology from Ball State University.
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