Jerry Craddock is a Lead Engineer at Genesys, where they have worked for over 20 years, evolving from a Senior Technical Architect to their current role. Throughout their tenure, Jerry has contributed to the development of customer care practices and professional services while managing complex architectural solution designs for high-profile projects. They previously held various consulting positions, including Senior Principal Consultant and Technical Account Manager, focusing on service excellence and efficiency in professional services. Jerry's early career includes experience as an Aircraft Mechanic and Rescue Swimmer in the US Navy.
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