John Birchler is a seasoned professional in the field of customer engagement technology, currently serving as a Senior Principal Consultant at Genesys since July 2013. With extensive experience in developing multi-site, skills-based cloud routing applications and performing in-depth call flow analysis, Birchler has played a pivotal role in global Enterprise Routing deployments. Prior experience includes a position as an Applications Systems Engineer at Wells Fargo, focusing on IP telephony and long-term strategic solutions for the contact center platform. Birchler's career at Genesys began in 2000, progressing through various technical and leadership roles, including recognition as North American Consultant of the Year in 2009. Birchler holds a Bachelor’s Degree in Computer Information Systems from Arizona State University.
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