John Chun currently serves as a Senior Business Value Specialist at Genesys, responsible for aligning customer experience delivery with platform capabilities and outcomes. Prior experience includes roles as Principal CX Advisor at Twilio, where John established and promoted a CX consulting practice, and various positions at Genesys, where John built a value consulting practice and supported revenue growth across multiple regions. Earlier career stages involved financial roles at Bio-Rad Laboratories, Kaiser Permanente IT, Robertson Stephens, and Banc of America Securities, focusing on financial analysis and investment returns. John holds multiple certificates from Harvard Business School Online and a Bachelor of Science in Business Administration from the University of San Francisco.
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