Johnathan Herbst is a pre-sales engineer specializing in solutions consulting at Genesys Telecommunications, where they focus on customer experience and call center technology. They have a wide-ranging background in the ICT sector, having held numerous roles in conversational AI, support engineering, and management, including positions as Technical Team Lead and Regional Technical Support Manager. Johnathan's expertise covers cloud-based and on-premise software solutions, aiming to enhance customer engagement through various channels. They hold a BSc Eng. in Information Systems from the University of Greenwich and are currently a member of the PreSales Collective.
Location
Houston, United States
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