Jonathan Harris is a Senior Principal Consultant at Genesys since December 2021, bringing extensive experience in technology strategy and contact center infrastructure. Prior to this role, Jonathan served as a Senior Platform Engineer at Charles Schwab from July 2020 to December 2021, focusing on contact center infrastructure support. Jonathan's tenure at InterContinental Hotels Group (IHG®) from September 2013 to July 2020 included roles as IT Architect and Senior Systems Engineer, where responsibilities encompassed developing technology strategies for routing interactions across multiple centers and maintaining server stability in a complex telecommunications environment. Jonathan started as a Systems Engineer at Diebold from May 2012 to July 2013, providing professional services and software solutions for the banking sector.
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