JT Monds is currently a Technical Team Lead at Genesys Cloud, where they focus on supporting the Genesys Cloud CX platform, especially in telephony. With nearly 20 years in the IT industry, JT's experience spans from traditional tech support to cryptographic systems maintenance, including roles such as Senior Technical Support Engineer and Cryptologic Technician in the US Navy. They hold a Master's degree in Criminology and Cyber Security, as well as a Bachelor's degree in Computer Engineering Technology and Electronics Technology, both from Indiana State University. Throughout their career, JT has demonstrated strong technical leadership and a commitment to customer support and team integration.
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