Kyle S. is an AI and customer experience (CX) product leader with over 15 years of experience. Currently serving as the Head of AI Product Management at Genesys since 2023, Kyle is responsible for the strategic planning and execution of the AI product line. Prior to this role, from 2017 to 2023, Kyle was a Senior AI Product Manager at Genesys, focusing on implementing AI-driven capabilities in the Genesys Cloud CX platform. Kyle's earlier experience includes roles as a Product Manager at Oracle and a Senior Client Advisor at Pegasystems, as well as a Business Systems Analyst and Software Engineer. Kyle holds a Master’s Degree in Information Systems from Northeastern University.
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