Kym Orr is a seasoned professional in customer advocacy and marketing, currently serving as a Customer Advocacy Program Specialist at Genesys since January 2026. Previously, Kym held the position of Global Customer Advocacy Manager at SAP Concur from January 2022 to November 2025, successfully managing the SAP Concur Champions program and enhancing workflows and engagement strategies. Additional experience includes roles at DreamBox Learning, Bridge Partners, and Ste. Michelle Wine Estates, where Kym focused on content development, customer engagement, and project management. Kym's background also encompasses communications consulting for various nonprofit and healthcare clients, alongside a Bachelor of Science in Business Administration with a marketing emphasis from the University of Southern California.
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