Lain B.

Lain B. is an accomplished professional with extensive experience in Customer Success and Speech-Language Pathology. Currently serving as the Manager of Global Renewal Quoting and Analytics at Genesys since January 2021, Lain B. specializes as the Subscription Subject Matter Expert, managing diverse customer accounts across North America and EMEA while ensuring forecast accuracy and achieving AGRR targets. Previous roles include a Customer Success Apprentice at SV Academy, where Lain B. was selected among the top 2% of applicants, and medical speech-language pathologist positions at Duke Raleigh Hospital and UNC REX Healthcare, where Lain B. implemented patient-centered action plans and collaborated with interdisciplinary teams. Lain B. holds a Master of Science in Speech-Language Pathology from the University of North Carolina at Chapel Hill and dual Bachelor of Science degrees in Psychology and Communication Sciences and Disorders from East Carolina University.