Laurent Deville is a Senior Manager of Solutions Consulting for France and NW Africa at Genesys, specializing in customer experience, omnichannel contact center solutions, and AI integration. With a strong background in business development, project management, and team leadership, Laurent previously led the Solutions Consulting team and drove initiatives to enhance customer and employee experiences. Before joining Genesys, Laurent held key roles at companies like Alcatel-Lucent and Dimension Data, showcasing expertise in managing complex technical projects and consulting within multinational environments. Laurent has earned multiple certifications, including in sales methodology and project management, and holds a degree in Computer Science from Isep.
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