Laurent Pret is an accomplished Manager of Professional Services Consulting with extensive experience in the telecommunications and contact center industries. They have held various roles, including Strategic Partner Solution Consultant at Genesys and Unified Communication Lead Engineer at Arval United Kingdom, where they focused on customer journey improvement and unified communication solutions. Laurent’s background includes technical positions such as Technical Account Manager at Five9 and Technical Engineer/Architect at Semafone, emphasizing their expertise in solution design and implementation. Currently, they are advancing their education at Promotrans Lille.
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