Leonardo Ortiz is a Principal Solution Consultant at Genesys, where they have successfully led complex deals and provided technical guidance across North LATAM since 2023. With over 12 years of experience in customer-facing roles, including significant positions within Genesys, they have established themselves as an AI and Cloud Transformation strategist, recognized for exceptional performance with multiple awards. Previously, Leonardo held various technical roles in companies like Infobip and NICE, focusing on customer support and technical solutions. They obtained a degree in Electronic Engineering from Universidad Nacional de Colombia in 2012.
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