Luke D'Mello is currently the Professional Services Director at Genesys, where they lead a European team in the architectural design and deployment of customer experience solutions and enterprise migrations to Genesys Cloud. Previously, they served as a Principal Professional Services Consultant at Genesys, where they designed and implemented various Genesys Customer Experience solutions across the EMEA region. Luke also held roles as Professional Services Senior Manager and Technical Specialist at Capita IT Services, focusing on contact center solutions and multi-channel implementations. With a robust background in technical consultancy and team leadership, Luke has contributed extensively to the development and delivery of innovative customer engagement technologies.
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