Mark Barcel is a seasoned professional with extensive experience in the technology and engineering sectors. Currently serving as a Senior Professional Services Consultant at Genesys since April 2017, Mark specializes in interpreting functional requirements and developing automated IVR configurations. Prior to this role, Mark was an Implementation Engineer at Genesys | Interactive Intelligence and held various engineering positions, including Network and Voice Engineer at Dimension Data and Project Engineer at CSBuilders & Solutions Corp. Mark's background also includes IT administration and programming roles, contributing to a breadth of knowledge in systems installation, configuration, and maintenance. Mark holds degrees in Computer Engineering and Internet and Network Technology from Mapúa University.
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