Mark Mani

Mark Mani is a Customer Experience Services Leader with extensive experience in technology and collaboration. They served as the Channel Director for Avaya, managing sales, marketing, and customer support across the Western U.S. from 2003 to 2013. At F5 Networks, from 2013 to 2021, they sold professional services while developing marketing strategies and team collaboration. Following roles at Verizon Business and AudioCodes, Mark is currently the Senior Services Engagement Director at Genesys, where they lead strategic engagements to modernize customer experiences using AI-powered solutions. They are pursuing a BBA in Economics and Biology from Loyola Marymount University.