Matthew Smith

Matthew Smith is a product, analytics, and data leader with 14 years of experience driving innovation at the intersection of analytics and customer strategy. Currently serving as the Senior Director of Product Management at Genesys, Matthew has previously held significant roles at LivePerson, where they led initiatives that transformed customer analytics and operational strategies. Matthew developed the LivePerson 4E Framework™ and contributed to AI-powered conversational interactions, significantly enhancing corporate growth and customer engagement. They earned an MBA from Auburn University and a Bachelor of Science in Business Administration, Finance, from Auburn University Harbert College of Business.