Michael Payne is an experienced Technical Manager at Genesys since September 2020, previously serving as a Senior Technical Support Engineer. Michael's career includes positions at Indiana University Health as a Desktop Support Specialist, where upper-tier helpdesk support was provided, and roles at Beacon Hill Staffing Group and First Merchants Corporation, focusing on IT support and troubleshooting. Notable experience also includes managing Interaction Center servers at Genesys | Interactive Intelligence and leading a team at Bell Techlogix, Inc. Michael holds a Bachelor of Science in Network Operations and Security from Western Governors University and is equipped with an extensive background in technical support, system management, and customer service.
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