Michael Ray is a seasoned Senior Technology Manager with over 20 years of enterprise-level experience in designing, building, and managing cloud-based SaaS solutions. Currently serving as a Senior Product Manager for Agent Assist at Genesys since February 2022, Michael has previously held key positions at Unisys, CompuCom, and SouthWest NetTech, focusing on product management, automation, and technology services. Expertise includes formulating innovative cloud solutions, driving strategic direction for automation platforms, and managing cross-functional teams globally. Michael's strong background in vendor management and stakeholder engagement has been integral in developing long-term strategic relationships and enhancing user experiences through advanced technologies like conversational AI and robotic process automation.
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