Mike Jackson is a results-driven leader with over 30 years of experience in customer experience, customer success, and professional services, currently serving as the Senior Services Engagement Director for Government at Genesys since 2014. Previously, Mike held various senior management roles at Verizon, where they focused on enterprise technologies, project management, and operational efficiencies. Mike's key competencies include project management, critical thinking, and continuous improvement, contributing to significant cost savings and enhancements in service delivery. Mike earned a degree in Political Science and Government from the University of Missouri-Columbia.
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