Nicholas Smith is a skilled professional with extensive experience in digital solutions and consulting, currently serving as the Director of NA Digital & AI at Genesys since May 2018. With a progression of roles at Genesys, including Senior Professional Services Manager and Principal Professional Services Consultant, Nicholas has expertise in Genesys Cloud, AI, routing architecture, and chatbot development. Prior to Genesys, Nicholas worked as a Web Developer at McNutt & Partners, LLC, focusing on web technologies and SEO. Earlier experiences include serving as an International Coordinator at Auburn University, managing programs and international relations. Nicholas holds a Bachelor of Science from Auburn University, a Master of Science from Troy University, and has completed additional certifications in Emergency Medical Technology and Emergency Management.
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