Oleg Philipenko has extensive experience in technical support and IT training, having worked in various roles from Helpdesk Engineer at the Center for Effective Politics to Technical Support Engineer and later Senior Manager at Genesys. Oleg provided Tier2 and Tier3 support for Genesys products, specializing in WFM and SIP Server. Previously, Oleg served as IT Trainer and QA Manager at LiveRepair.com, Inc., where they focused on quality monitoring and employee training in IT. Oleg holds multiple degrees, including a Master's in Business Administration from the University of Northampton and a Master's degree from the University of York.
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