Patrick Wiedijk is an experienced leader in transformation and change management with a focus on customer experience. Currently serving as a Senior Advisory CX Consultant at Genesys, Patrick has held various leadership roles across multiple industries, including utilities, retail, automotive, and financial services. With a proven track record in performance optimization and coaching teams, Patrick has contributed to significant projects in organizations such as Thames Water and Ikea Retail Services. Patrick has also developed professionally through various training programs, including a leadership course at Harvard University.
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