Perla Vera is an experienced professional with a comprehensive background in technology and customer success management. Perla served as Coordinador de Sistemas, Soporte Técnico, Redes y Telefonía at Instituto Nacional de Infraestructura Física Educativa from June 2005 to May 2011, managing the institution's ICT infrastructure and proposing technological solutions. Following this, Perla held various leadership roles, including Director de Sistemas at Universidad Latina and Director de entrega de servicios TI at SoftwareONE México, where responsibilities included overseeing IT service delivery and enhancing customer satisfaction. Currently, Perla is a Senior Customer Success Manager at Genesys, focusing on helping clients achieve their goals with Genesys Cloud CX. Educational qualifications include a Master's degree in Strategic Management and Innovation from Instituto Universitario de Posgrado de España and a Bachelor's degree in Administrative Computer Science from Universidad Autónoma de Nuevo León.
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