Ray O'Neill is a Senior Product Designer at Genesys, specializing in AI-first digital channel products and boasting over 15 years of design experience, including 7 years in enterprise software. Previously, Ray held positions at Paddy Power and The Irish Times, where they led significant design projects that enhanced user experience and customer satisfaction. In addition to their work at Genesys, Ray serves as a design mentor for emerging UX designers and has contributed to various freelance and mentorship programs. Ray completed an MSc in User Experience Design from Dún Laoghaire Institute of Art, Design and Technology and has demonstrated a strong commitment to solving complex business problems through effective design.
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