Robert Bruno is an experienced CX product technologist with over 25 years of industry expertise. Currently, they serve as a Senior Principal PS Consultant at Genesys, where they discuss and demonstrate Workforce Engagement Management solutions and capture customer requirements for agile implementations. They have held various roles, including Senior Product Manager and Senior Technical Instructor, and their educational background includes a Bachelor of Business Administration in International Finance and Marketing from the University of Miami Herbert Business School.
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