Ryan Berg is a Principal Consultant at Genesys, specializing in Workforce Management (WFM) and Employee Engagement with over 17 years of experience as a Genesys PS Consultant. They have expertise in both Genesys Cloud and Pure Engage WFM, including project implementation and best practices in forecasting and scheduling. In their career, Ryan has completed more than 20 Pure Cloud WFM projects and has served as a Technical Account Manager for numerous clients. Ryan holds a BS in BCS from Bradley University, earned between 2000 and 2004.
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