Sam Jillard has extensive experience in community management, technical support, and resource planning within the technology and customer service sectors. Currently serving as Senior Online Community Manager and Moderator at Genesys since July 2015, Sam has held various positions including Staff Technical Support Engineer and Senior WFO Consultant, showcasing expertise in analytics and workforce management. Prior to Genesys, Sam worked at Diligenta as Contact Centre Resource and Planning Manager and at Friends Life Investments as Contact Centre Planning Manager. Earlier roles include Customer Service Representative at Orange and Contact Resource Planning Manager at Severn Trent Water, illustrating a solid foundation in customer service and operational management. Sam's educational background includes GCSEs and A levels from King Edward VI Community College in Totnes, Devon.
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