Scott Cooke is a seasoned professional in customer experience solutions, currently serving as Senior Director of Innovations at Genesys since January 2013. With a strong background in engineering and designing exceptional customer service systems, Scott collaborates with leading global companies. Prior experience includes serving as Director/Business Solutions Architect at West Interactive, where responsibilities involved complex solution architecture and customer relationship management. At Sprint Nextel, Scott held various roles, including Senior Manager of Program and Project Management, overseeing significant technology initiatives across numerous call centers. Scott's educational background includes a Master of Science and a Certificate in Project Management from The George Washington University School of Business.
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