Scott Maxwell is a seasoned professional with extensive experience in the contact center and technology sectors. Beginning a career as a Senior Consultant at eLoyalty, Scott led numerous client engagements, including the management of a significant remote work-at-home agent deployment. Scott furthered expertise at Nuance Communications as a CTI Solutions Architect, where pivotal projects included serving as the technical lead for the Social Security Administration’s CARE 2020 project. At LumenVox, Scott excelled as Cisco Channel Sales Manager, fostering revenue growth within the Cisco ecosystem. As a Solutions Architect at [24]7.ai, Scott enhanced customer engagement through cloud-based solutions. Currently, as a CX Advisory Consultant at Genesys, Scott provides strategic guidance for enterprises transitioning to cloud-based contact centers. Scott holds a Bachelor of Science degree in Electrical Engineering from California State University-Sacramento.
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