Shilonie A. is a Sr. Technical Support Engineer at Genesys since April 2022, with a background in providing technical support and troubleshooting. Previously, Shilonie worked as a Technical Support Professional at Honeywell from May 2020 to April 2022, where responsibilities included diagnosing and resolving issues via ServiceNow and Jira, coordinating with L3 Support, and monitoring infrastructure metrics in Grafana. Shilonie also conducted knowledge transfer sessions and authored guidance articles in Confluence. Earlier experience includes a brief role as a Field Force 1 Trainee at PLDT Inc. in April 2018. Shilonie holds a Bachelor's degree in Electronics Engineering from Polytechnic University of the Philippines, earned between 2014 and 2019.
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