Stephen Smith

Stephen Smith is a seasoned professional in CX strategy and AI transformation, currently serving as the Director of CX Advisory & Transformation at Genesys since 2023. Previously, Stephen held various roles at Genesys, including Director of Journey Analytics, and worked as a Sr. Insights Consultant at Pointillist. With experience as a Technology Consultant at Accenture and a Systems Engineer at The SI Organization, Inc., Stephen has developed a strong foundation in technology and engineering. Stephen earned a Bachelor of Science in Mechanical Engineering, graduating Cum Laude from Virginia Polytechnic Institute and State University in 2012.