Tom Harrison serves as a Product Delivery Architect at Genesys, focusing on the Genesys Cloud Workforce Engagement Management, where responsibilities include establishing business systems and governance for product changes. His extensive career includes roles such as Director of Product Delivery and Agile Coaching at Genesys | Interactive Intelligence, where Tom built staff expertise and enhanced product delivery processes. Tom is also a member of the Board of Advisors at Rose-Hulman Institute of Technology, contributing to initiatives aimed at maintaining its reputation as a leading undergraduate engineering institution. With foundational experience from Beckman Coulter, Tom has held multiple leadership positions overseeing software teams and project management. Tom holds both a Master of Science and a Bachelor of Science in Software Engineering and Computer Science from Rose-Hulman Institute of Technology.
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