Tom Lohan is a Senior Development Manager at Genesys, where they lead a team of seven in delivering AI-powered customer journey predictions. Prior to this role, Tom served as a Software Engineering Manager at Fidelity Investments, managing global teams and driving Agile practices to enhance software delivery. With extensive experience in leading technical teams, coaching, and mentoring, they have developed strong communication and facilitation skills. Tom holds a Bachelor of Arts from the University of Galway and is currently pursuing a Postgraduate Certificate in Artificial Intelligence for Managers from the National University of Ireland, Galway.
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