Tracy V.

Tracy V. has over 17 years of experience in workforce optimization and management, primarily with Genesys from January 2008 to January 2012. Tracy V. held multiple roles, including Senior Consultant Workforce Optimisation, Global WEM Customer Engagement Leader, Sr Functional Support Analyst, and Guru Team Manager. Responsibilities included user design and configuration of Genesys Workforce Management, running customer reports, handling case management in Salesforce, and managing the GURU team to support end users. Prior experience includes a Resource Planner position at Emirates Airline, focusing on forecasting, scheduling, and the implementation of the Genesys Workforce Management System, as well as roles as a Travel Consultant at Instant Holidays and Senior Travel Consultant at Travel 2. Tracy V. holds a BTEC Diploma in Business Studies from St Johns College of Further Education and completed early education at Fairfield High School for girls.