Wen Gu is a Senior Principal Consultant at Genesys, where they take on the role of Tech Lead to implement Genesys Cloud solutions for various customers and partners. With extensive experience at SITA from 2010 to 2022, Wen designed and delivered omni-channel contact center solutions while serving as a technical liaison among various organizations. They hold numerous certifications in Genesys and Cisco technologies, highlighting a deep expertise in cloud and communication systems. Wen continues to enhance their skills through ongoing training and professional development.
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