William W.

William W. is currently a Principal PS Consultant at Genesys, specializing in customer experience within the Outbound CX channels. With a robust background in interactive telephony spanning over two decades, they have developed expertise in Genesys and Avaya solutions, along with programming skills in C, C++, and Java. Previously, William served as a Senior System Analyst at Mutual of Omaha and held key roles at companies like First National Bank of Omaha and Navy Federal Credit Union. They earned a Bachelor of Science in Computer Science from the University of Nebraska-Lincoln and recently obtained Professional Certification in Genesys Cloud. Outside of work, William enjoys scuba diving and spending time with family at the beach.