Zach W. is a Senior Technical Account Manager at Genesys, where they focus on building strong client relationships and utilizing Genesys Cloud CX to enhance customer experiences. They have held several roles within Genesys, including Technical Account Manager and Sr. Engineer in Telephony and WEM Analytics. Previously, Zach worked as an IT Specialist at Hamilton Southeastern Schools Foundation and Bowen Engineering Corporation, as well as a Technology and Data Solutions Specialist at Carmel Clay Schools.
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