Zack McDaniel has extensive experience in technical account management and service delivery within the technology sector. Currently serving as a Technical Account Manager at Genesys since December 2016, Zack has also held various roles at Interactive Intelligence, including Service Delivery Manager, Senior Technical Account Manager, Technical Account Manager, Technical Team Lead, Sr CaaS Systems Engineer, and System Engineer. Throughout these positions, responsibilities have included overseeing service delivery initiatives, managing customer relationships, ensuring client satisfaction, and leading technical support teams. Prior experience includes a role as a Graduate Assistant Network Engineer at Ball State University and various technician positions at Video Information Systems. Zack holds a Bachelor of Science in Computer Technology and a Master's degree in Information and Communication Sciences from Ball State University.
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