Abdul Malik is a Senior Manager at GENPACT with 16 years of experience in the BPO industry, specializing in Transformation, Transitions, Operations, and Learning & Development. They currently manage operations and accounts payable, demonstrating strong leadership skills and a commitment to client value creation. Abdul has successfully directed teams in offshore operations, overseeing project dynamics, performance metrics, and customer engagement while mentoring staff to meet expectations. Their expertise includes developing training materials and managing financial services processes, contributing significantly to organizational success.
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