Kaveri Dixit is an experienced Operations Manager at Genpact, India, with a tenure starting in October 2005, having earlier served as an Assistant Manager since June 2005. Kaveri's role encompasses the management of operations, achieving Service Level Agreement (SLA) targets, overseeing people management, and maintaining client relationships. Kaveri conducts strategic assessments for knowledge transfers during remote transitions and plays a key role in process training, including creating training plans and being a certified BFSI trainer. Kaveri actively collaborates with clients to review weekly performance against SLAs, identifying areas for improvement and developing actionable plans. Kaveri holds a Bachelor of Commerce in Accounting and Finance from the University of Calcutta, completed in 2005, and graduated from Birla High School in 2003 with a +2 in Commerce.
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