Rlexus Collins is a dedicated professional with extensive experience in customer service and fraud detection. Currently serving as a Fraud Specialist at Genpact since June 2019, Rlexus assists with inbound calls and chats related to banking, utilizing various systems for investigative purposes. Previous roles include Customer Service Representative at Great Lakes Institute of Management, addressing inquiries about government student loans, and Claims Specialist at Tata Consultancy Services, where Rlexus supported customers with life insurance claims. Rlexus holds an Associate of Arts degree from Dallas College with a 3.5 GPA and is currently pursuing a Bachelor's degree in Psychology at Texas Woman's University, maintaining a 3.0 GPA.
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