Vikram Bhatia is a Senior Manager of Operations at Genpact, where they have worked since 2009, demonstrating expertise in the BPO industry with a focus on Banking, Insurance, and Financial verticals. They have been involved in client and people management, as well as SLA/KPI management, while also pursuing a Black Belt project. Prior to Genpact, Vikram served as a Sales Consultant at Innowave Solutions Pvt Ltd from 2006 to 2008. Vikram holds a Bachelor of Business Administration from Guru Nanak Dev University, earned in 2003.
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