Alex Volkov is an IT Operations, Service Delivery, and Customer Support professional with over 15 years of experience focusing on ITSM processes aligned with ITIL principles. Currently serving as a Project Manager at Gentrack Ltd, Alex has previously held significant roles including Director of Operations at Chainstack and Cloud Operations Director at Netcracker Technology. Alex's expertise encompasses incident, problem, and change management, with a proven track record in optimizing performance and ensuring service delivery excellence across various regions. They hold advanced degrees in Computer Science, Strategic Management, and Chinese Language and Literature.
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