Donna Hayward is a seasoned professional in customer success and service delivery, currently serving as a Customer Success Manager at Gentrack Ltd since July 2021. Previously, Donna held the position of Service Delivery Manager at TotalEnergies for a brief period in early 2021. At Green Network Energy, Donna advanced from Head of Complaints to Billing Supervisor from January 2019 to March 2021, where key achievements included significantly reducing outstanding unbilled customers and managing billing processes. Donna has also served as Billing Manager at TOTO ENERGY LTD, focusing on billing and refund processes, and as Residential Services Manager at ENGIE, overseeing metering and billing services. Earlier in the career, Donna started as a Helpdesk Administrator at COFELY UK GDF SUEZ GROUP, managing invoicing and departmental operations.
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