Roberto Ruffino is a Customer Success Manager at Gentrack Ltd since July 2021, with a strong background in billing and customer experience management. Previously, Roberto served as Head of Billing at Gruppo Green Network, where leadership resulted in exceptional service delivery and accuracy in billing for four consecutive years. Contributions to operational committees included improving smart meter installation processes and enhancing customer journeys during system implementations. Prior experience as a Billing Operations Manager and Senior Billing Analyst provided expertise in billing systems and collaboration with local distributors. Roberto began a career in visual effects as a Digital Compositor at Chromatica, contributing to notable projects including the Oscar-winning film "The Great Beauty." Academic qualifications include a Master of Science in Digital Visual Effects from the University of Kent and a degree in Multimedia Graphic Design from Sapienza Università di Roma.
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