Thomas O'Hare is a Customer Success Specialist at Gentrack Ltd since November 2021, where responsibilities include handling client inquiries through Jira service desk and providing industry guidance in electricity and gas. Prior experience includes roles as an Operations Specialist at So Energy, and as a Customer Operations Specialist and Team Leader at Electric Ireland, focusing on commercial billing and performance reporting. Thomas also worked at State Street as a transfer agency associate, contributing to regulatory reporting projects, and initially gained experience in customer operations at Electric Ireland by supporting commercial customer sales. Thomas holds a Bachelor of Science (BSc) in Retail and Services Management from Technological University Dublin.
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