Kailee Rouse

Kailee Rouse is currently the Customer Success Manager at GEO Jobe. Prior to that, they worked as the Assessment Sales Assistant at Esri Canada from August 2015 to January 2017. In that role, they were responsible for conducting industry, market, customer and competitive research to identify actionable insights on products, service or positioning opportunities; preparing white papers and recommendations for identified opportunities; helping in the preparations of bids, proposals and contracts; keeping client information and Accounts Receivable up-to-date; invoicing, client information and account management; and collaborating with members of the Assessment team to identify, assess, and implement go-to-market strategies. Kailee also responded to telephone/e-mail inquiries related to product or offered services; proactively reached out to all assigned Accounts in the CRM on a regular basis to assess their current and future needs and to respond to them in a prompt, accurate manner; provided post-sales follow ups with customers; generated leads, or qualified incoming leads from marketing, and either forwarded to Sales or followed up as appropriate; followed up with clients for initial discovery after marketing seminars or webcasts or conferences; promoted Assessment products, services and training to potential clients; kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the corporate CRM system; worked with Assessment Sales Managers/Marketing on various client campaigns and target marketing; contacted customers to promote training, marketing events, and user conferences and trade shows when required; and worked with Assessment team on different marketing/branding ideas. Some of the various aspects of marketing that they performed include direct mail, presentations, database marketing, communication marketing, research papers, market analysis, market research, branding, and trade events.

Kailee Rouse has a Marketing Management degree from Kwantlen University College, an Occupational First Aid Level 1 certification from Work Safe BC, and certificates in Introduction to Esri Business Analyst Desktop and Getting Started with GIS (for ArcGIS 10) from Esri Inc.

Kailee Rouse reports to Blake Bilbo, Head of Customer Support.