German Kalbermatter

German Kalbermatter is a seasoned professional with extensive experience in incident management and customer experience within the technology sector. Currently serving as the Senior Manager of the Incident Management Team & End User Support at Geopagos since August 2021, German focuses on continuous improvement in incident resolution, critical incident management, and service management. Prior to this role, extensive tenure at Santander Argentina from 1998 to July 2021 included positions such as IT BCP Manager, IT Governance Manager, and Team Leader, where German was instrumental in driving technology-led transformation and ensuring compliance with organizational standards. Educational background includes ongoing studies in Engineering at UADE, with a focus on IT, communications, and support services.