Michael Jones

Michael Jones has extensive experience in training, development, and guest services, currently serving as Assistant Manager of Training & Development at Georgia Aquarium since November 2017. In this role, Michael designs, implements, and evaluates training programs to enhance employee and volunteer performance, creating engaging instructional content. Prior to this, Michael worked as a Corporate Trainer where partnerships with various departments facilitated the identification of training needs. Michael also held the position of Assistant Manager in Guest Services, focusing on enhancing guest satisfaction. Earlier in Michael's career, an Operations Manager role at Planet Fitness Headquarters involved leading teams to ensure exceptional member service and executing strategic plans for revenue growth and member retention.